Cancellation Policy

At Sublime Transfers, we understand that travel plans can change unexpectedly. Whether your flight is cancelled, your business trip is rescheduled, or you simply change your mind, we aim to make our cancellation and modification process as fair, transparent, and simple as possible.

Our refund eligibility depends on how much notice you provide before your scheduled pickup time:

Need to change your pickup time, date, vehicle class, or destination?

• Changes 24+ hours ahead: Free of charge. Contact us by phone or email and we will adjust your booking details instantly.
• Changes within 24 hours: Subject to driver availability and schedule compatibility. We will do our absolute best to accommodate your change request, but we cannot guarantee availability. If we cannot accommodate the change and you choose not to take the original booking, it will count as a late cancellation and is non-refundable.

We track all flights in real time. You do not need to worry if your flight is delayed or running early:

• Flight Delays: Your driver's schedule is adjusted automatically based on actual landing times. There is no charge for flight delays, and the 60 minutes of free waiting time starts from your landing.
• Flight Cancellations: If your airline cancels your flight before departure, please contact us immediately. If you notify us of the cancellation before the scheduled transfer time, we will issue a full refund or reschedule the transfer for your new flight at no additional fee, even if the notification occurs less than 24 hours before pickup.

To cancel or modify your booking, please have your Booking Reference number ready and contact us through one of the following methods:

• Email: Send a request to info@barcelonatransfers.com.
• Phone: Call our 24/7 support line at +34 93 000 0000 (especially for urgent, last-minute changes).

Once a refund is approved, it is processed immediately by our finance department.

Refunds are returned to the original payment method used during booking. Depending on your bank or credit card provider, the funds will typically appear in your account within 5 to 10 business days. We will send you a confirmation email as soon as the refund transaction has been initiated.