Privacy Policy

At Sublime Transfers (referred to as "we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, book airport transfers, or interact with our services in Barcelona.

We operate in accordance with the General Data Protection Regulation (GDPR) (EU 2016/679) and local Spanish data protection laws (LOPDGDD). By using our services, you consent to the practices described in this policy.

To provide our premium airport transfer services, we collect information that is necessary to fulfill bookings and communicate with you. This includes:

• Identity Data: First name, last name, and title.
• Contact Data: Email address, telephone number, and mobile number.
• Transfer Details: Pickup and drop-off addresses, flight number, arrival/departure dates, pickup time, number of passengers, and special requests (e.g., child seat requirements).
• Financial & Transaction Data: Details about payments made to us. Note that we do not store full credit card numbers; all payments are processed securely by our PCI-compliant payment gateway partners.
• Technical & Usage Data: IP address, browser type, device details, and navigation data collected through cookies.

We only process your personal data when we have a legal basis to do so. Most commonly, we use your data in the following circumstances:

• To perform our contract with you: To confirm your booking, allocate a VTC driver, monitor flight delays in real time, and transport you safely to your destination.
• For customer support: To contact you about changes, delays, or to coordinate pickup locations at Barcelona Airport (BCN) or elsewhere.
• To comply with legal obligations: Spanish regulations require us to maintain registers of passenger transfers (VTC ticket logging) and comply with standard accounting/tax rules.
• For legitimate interests: To request feedback on our service or analyze website usage to optimize our booking platform.

We do not sell or rent your personal information to third parties. We share your information only with trusted service providers essential to fulfilling your transfer request:

• Allocated Drivers: Your name, phone number, and transfer details are shared with the driver assigned to your trip for coordination and safety.
• Payment Processors: Transaction details are shared securely to complete your booking payment.
• Regulatory Authorities: Where required by Spanish transport laws (such as logging the trip details into the official VTC registry).

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

For tax and transport regulation compliance under Spanish law, invoice data and transfer logs are retained for a minimum of five (5) years. Technical data is stored for shorter durations, generally not exceeding 12 months.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.

All data transmitted between your browser and our website is encrypted using Secure Sockets Layer (SSL) technology. Access to your personal data is restricted to employees, drivers, and contractors who have a legitimate business need to know.

Under European data protection laws, you have specific rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any incomplete or inaccurate data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no good reason for us continuing to process it.
• Right to Restrict or Object: Restrict or object to the processing of your data under certain conditions.
• Right to Data Portability: Request the transfer of your data to you or a third party in a structured format.

To exercise any of these rights, please email us at info@barcelonatransfers.com with your request.