Terms of Service

By booking a transfer with Sublime Transfers, you agree to these Terms of Service. All booking requests are subject to availability and acceptance by us.

You are responsible for ensuring that all details provided during booking (including flight numbers, dates, times, passenger count, and destination addresses) are accurate. Upon successful booking and payment, you will receive a confirmation email. It is your responsibility to review the confirmation and report any discrepancies immediately.

Our prices are fixed and include airport tolls, standard waiting time, and VAT under Spanish regulations. The price quoted at checkout is the final price you will pay for the specified route.

Any modifications to the route, extra stops not requested during the booking process, or unscheduled waiting times may incur additional charges (e.g., €10 per additional stop). Payments must be made in full using our secure online system during checkout unless alternative cash arrangements have been explicitly agreed in writing with our support team.

We provide the following complimentary waiting times:

• Airport Pickups: 60 minutes of free waiting time starting from the actual landing time of your flight.
• Non-Airport Pickups (Hotels, Addresses): 15 minutes of free waiting time starting from the scheduled pickup time.

We monitor flight statuses in real time. If your flight is delayed, your pickup time will adjust automatically at no extra charge. If you experience delays at baggage claim or passport control that exceed the 60-minute free period, you must contact your driver or our support helpline to request extended waiting time, which may be subject to additional fees.

Each vehicle class listed on our website has strict maximum passenger and luggage limits. It is your responsibility to select a vehicle capable of safely accommodating your entire group and all luggage.

Under Spanish traffic safety laws, we cannot transport more passengers than the vehicle's licensed capacity. Child seats are mandatory for children under 135 cm and must be requested during booking so we can arrange them. Oversized baggage (such as surfboards, golf clubs, or bicycles) must be declared in advance to ensure vehicle compatibility.

Passengers must behave in a clean and orderly manner. Smoking, vaping, and the consumption of alcohol or illegal substances are strictly prohibited inside all vehicles.

Our drivers reserve the right to refuse service to any passenger who appears to be under the influence of alcohol or drugs, is acting in an abusive or aggressive manner, or represents a safety hazard to the driver, other passengers, or the vehicle. No refunds will be issued in such circumstances.

While we make every effort to ensure our drivers arrive on time, we are not liable for delays, cancellations, or failures to perform our obligations due to circumstances beyond our reasonable control (force majeure). This includes extreme weather conditions, traffic gridlock, road accidents, police checkpoints, strikes, protests, or airport closures.

Our total liability to you for any losses or claims arising from our services is strictly limited to the amount paid for the specific booking in question.

These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Spain. Any legal actions or proceedings shall be brought exclusively before the courts of Barcelona, Spain.